We’d never sell anything we wouldn’t be proud to give to our own children. That’s why we perform extensive safety and quality checks before any item is listed for sale.
Our Safety Standards
We are committed to providing a safer and more trustworthy marketplace for families. All of the items we sell are in clean, working condition and we closely monitor for recalls.
A closer look at our safety standards:
- We work directly with the CPSC for guidelines on product safety.
- Every item is inspected for safety and quality. We check that brakes work on strollers, all straps are functioning on applicable products and that no essential pieces are missing from items.
- Our gear experts clean, inspect, test and photograph each item before listing it for sale. For strollers, we do over 10 quality checks. For car seats, we do over 30 quality checks.
- We closely monitor recalls and are always up-to-date on the latest recalls.
- Each item is wiped down with eco-friendly, disinfectant that is baby and kid safe.
Our Gear-antee to you:
- Shop With Confidence: We only sell products we'd be proud to give our own kiddos. We sell quality checked items that are in clean and working condition. We closely monitor for recalls.
- Resale Done Right: We make shopping secondhand feel like new. We always list product details so you know exactly what you’re getting. If your order does not match the description, we offer a 14 day return policy.
- We Support Parents: Selling over 1,200 brands, in a range of conditions, always at fair prices—we provide unbiased gear expertise so parents can confidently find products that work for their family and budget.
How We Inspect Each Product
All products undergo a thorough safety and quality inspection by our gear experts before they are listed for sale for another family to purchase.
We have a thorough inspection process at GoodBuy Gear and we inspect every product—even open box items. This means that we open the box to make sure it's safe and functioning for the parent buying it.
We aim to make shopping secondhand feel like new, that's why we only sell clean, quality products.
Here’s how that works:
- Check for recalls to ensure there are no safety issues
- Verify all parts are present
- Wipe down and take detailed photographs before listing
Our car seat inspection process:
In addition to our standard quality checks, we worked with a car seat design, engineering and safety consultant over an extensive 12-month research and testing period to create a proprietary safety inspection process for gently used car seats called the GoodBuy™ Car Seat Safety Check. Here’s a look at how that works:
- GoodBuy Gear certified technicians trained by our in-house CPST examine every gently used car seat before listing it for resale on our site.
- All sellers must sign a legally binding attestation certifying they’re the original owner and that it has never been in a motor vehicle crash.
- All car seats accepted for resale must be more than two years from expiration and not recalled.
- In addition to our standard quality checks, every car seat must pass all 30 GoodBuy™ Gear Car Seat Safety Checks to qualify for resale.
Learn more about that process here.
Once the item has been thoroughly checked and has passed our inspection process, we will list it on our site. You can find the name of the specific gear expert who quality checked your item on the bottom of the label under the barcode.
Our Response to Recalled Items
We closely monitor recalled items. We have a team that stays up-to-date on all product recalls and technology that flags recalled items.
We always keep a close eye on the Consumer Product Safety Commission's recall list. In fact, the site is linked to our internal product posting system so items will be flagged if there is an active recall. More details here.
Items We Don’t Accept From Sellers
In addition to recalled items, we do not accept any item deemed unsafe or unfit for use. In the best interest of our customers and families, we do not accept:
- Broken/recalled or otherwise unsafe items
- Mattresses
- Strollers that are more than 10 years old
- Items that are outdated or have reached their end of life
If you do find these items on our site, you will see they are in open box condition from our preferred partners only.
How We Clean Products
On top of being thoroughly inspected, each item is cleaned by a gear expert. We wipe down each product with an eco-friendly disinfectant that is baby and kid-safe.
The bottom line: We only list items on our website that are in good, working and clean condition.
Please note, we are an online consignment store and sell used products. We do our best to inspect and clean each item thoroughly, and list notable damages or staining in the product description and/or photos, so shoppers can make an informed decision.