We stand behind our Gear-antee™ to you that your item will always match the description. Every product goes through a strict safety & quality-check inspection by one of our baby gear experts to ensure it is safe, functional and ready for a new home. We strive to assure that we sell clean, safe and working gear, so you can shop confidently knowing exactly what you are getting at the time of purchase.

 

Returns Made Simple

Our Gear-antee™: If your item doesn’t match the description, let us know within 14 days of delivery or pickup. We’ll verify the issue and process a refund if applicable*. Start your return easily through our Return Portal HERE.

• Free Returns: If an item doesn’t match its description, we’ll provide a prepaid return label.

• Condition: Returned items must be in the original condition received and include all packaging.

Optional Return Protection: Add Hassle-Free Return Protection at checkout to allow returns within 7 days for any reason—no questions asked.

 

Cancellation Policy

Quick Processing: Our team works to ship orders as fast as possible. During business hours, orders are assigned for processing almost immediately, so cancellations are only available if the order was placed outside business hours or overnight. While we aim to accommodate, cancellations cannot be guaranteed once an order is in progress.

If you place an order for warehouse pickup and do not pick your order up within 2 weeks, your order will be canceled and we will issue a refund via GoodBuy Bucks (store credit) minus a $5 restocking fee.

 

Haven’t Received a Refund Yet?

There’s a good chance your refund has been issued and your bank or credit card company has not yet posted the credit (usually takes 3-5 business days), but we’re happy to provide you with a status update on our end. 

If you are expecting a refund and haven’t received it, feel free to contact us directly.

 

Sell Back Option

If your item is not eligible for a return, not all is lost. You can sell the item back through GoodBuy Gear and receive up to 85%.

 

Have more questions? Visit our FAQ or contact us directly—we’re here to help!

 

 

*Items must be shipped to us within 7 days of receiving your return label. The evaluation process may take up to 7 days from receipt of the return and we reserve the right to make the final decision on all return requests. For damage claims, please keep the box, internal packaging and parts in the instance the carrier requests a physical inspection or photos of the packaging. The carrier will void your claim if you do not have the packaging.

If you elected to add return protection on your order, you can return the item for any reason within 7 days of delivery. If the protection is not added at the time of purchase, you will not be able to return the item unless it falls under our standard return policy. This fee is non-refundable we are unable to add return protection after an order is placed.

If we don't hear from you within 14 days of receiving your order, we'll assume everything is A-OK. After 14 days, you assume full responsibility and liability for the product.

 Items may not be returned, and will not be refunded, more than 14 days after the purchase date. Items shipped to us outside of the returns window, without receiving return authorization, not in the same condition when delivered, without an order number, or not purchased at our website, may not be credited back or returned to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered.